Privacy Policy

About Medulla Labs Limited

Medulla Labs Limited is a company incorporated in Cyprus. We operate taoforecast.com, providing Bittensor blockchain intelligence and analytics services.

Contact: privacy@medullalabs.io

1. Introduction

This Privacy Policy explains how Medulla Labs Limited ("we", "our", "us") collects, uses, and protects your personal data when you use our services at taoforecast.com, including our public intelligence dashboard (insights.taoforecast.com) and customer portal (portal.taoforecast.com).

2. Data We Collect

3. How We Use Your Data

We use your personal data to:

• Provide and maintain our services
• Process payments and manage subscriptions
• Send service-related notifications and updates
• Respond to support requests
• Improve our services and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal data to third parties.

4. Your Rights (GDPR)

As a European company incorporated in Cyprus, we comply with the General Data Protection Regulation (GDPR). You have the right to:

• Access - Request a copy of your personal data
• Rectification - Correct inaccurate or incomplete data
• Erasure - Request deletion of your data ("right to be forgotten")
• Restriction - Limit how we process your data
• Portability - Receive your data in a machine-readable format
• Object - Object to processing of your data
• Withdraw Consent - Withdraw consent at any time

To exercise these rights, contact us at: gdpr@medullalabs.io

We will respond to your request within 30 days.

5. Data Storage and Security

Your data is stored securely using industry-standard practices:

• Encrypted connections (TLS/SSL)
• Encrypted data at rest
• Regular security audits
• Access controls and authentication
• Data backup and disaster recovery

We use ClickHouse for analytics data storage and implement appropriate technical and organizational measures to protect your information.

6. Data Retention

We retain your personal data only as long as necessary:

• Account data: While your account is active + 90 days after deletion
• Usage logs: 12 months
• Payment records: 7 years (legal requirement)
• Support tickets: 3 years

7. Cookies

We use cookies to provide and improve our services. For detailed information about our cookie usage, see our Cookie Policy.

8. Third-Party Services

We use the following third-party services that may process your data:

• Stripe - Payment processing - Stripe Privacy Policy
• Cloudflare - CDN and security - Cloudflare Privacy Policy

9. International Data Transfers

As a Cyprus-based company, your data is primarily processed within the European Union. Some third-party services (such as Cloudflare) may process data globally. We ensure adequate safeguards are in place for any international data transfers.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Please review this page regularly for updates.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights: